Toothpaste troubleshooting:
We used to only offer our product in glass jars, and finally transitioned to 75 post consumer recycled tubes last year. We are doing our best to overcome any obstacles in getting this unique product to the people, so please help us by checking out the troubleshooting! However, if you are not able to get the product to work for you, exchanges or returns for refunds are also available with all retailers.
#1 Problem- Toothpaste seems to have separated and is too thick or thin.
#1 Solution- Place the jar or tube in a warm location, (like a sunny window) for three hours and then shake vigorously for one minute.
#2 Problem- The toothpaste still won't come out of the tube even after re-mixing as described in step one.
#2 Solution- Using a needle or toothpick gently insert it into the tube outlet. This will clean out any blockages in the emitter.
Also, please feel free to contact me with any problems or concerns.
Email:
nick.novak@cuttingedgecosmetics.org
Tooth serum troubleshooting:
Update
Many issues to be resolved by upcoming new vacuum pump tubes!
This product is less than a year old to our brand whereas the toothpaste is at year 7 of production. This is a very innovative approach to incorporate both of these ingredients into a drip solution. There are not really any other options for this product besides what we are doing here, so please bear with us as we continue to develop our methods. We will to keep the price low and the quality high for what we offer. If your still ultimately unhappy for any reason please just reach out to me or the retailer for a refund or exchange.
I have been experienced some mineral reactivity in the drip serum, and especially after warm storage. The reaction between the calcium bicarbonate and the hydroxyapatite can creating some c02 in the bottle which will release occasionally as pressure. This is undesirable for consumers to experience but does not mean the item has perished! In fact the baking soda acts as a catalyst to pull away some calcium from the hydroxyapatite which causes it to be calcium deficient hydroxyapatite. Believe it or not this is the most cutting edge application as calcium deficient hydroxyapatite has more "surface area solubility" and therefore has the ability to bind more easily to existing dentin.
We also incubate our hydroxyapatite using trace amounts of silver and polysaccharides. This create a silver infused hydrogel further enhancing its functions. The polysaccharides do not just act as emulsifiers to increase availability but they actually allow the hydroxyapatite to form complex structure with low crystallinity. Low crystallinity calcium deficient silver infused hydroxyapatite is the most advanced approach currently available.
That said there is some reactivity between the ingredients in this recipe. You can also visibly examine the product before returning it to the bottle.
#3 If the product maintains its creamy white appearance after mixing this is a good sign.
Any discoloration or separation to where the ingredients will not remix with one another when shaken could be a sign of defect..
#4 as long as the product remains sweet then there is enough xylitol to prevent perishability.
Xylitol is a strong preservative!