This is still a grass roots operation. We used to only offer our product in glass jars, and finally transitioned to sugar cane bioplastic tubes. We are doing our best to overcome any obstacles in getting this unique product to the people, so please help us by checking out the troubleshooting! However, if you are not able to get the product to work for you, exchanges or returns for refunds are also available with all retailers.
#1 Problem- Toothpaste seems to have separated and is too thick or thin.
#1 Solution- Place the jar or tube in a warm location, (like a sunny window) for three hours and then shake vigorously for one minute.
#2 Problem- The toothpaste still won't come out of the tube even after re-mixing as described in step one.
#2 Solution- Using a needle or toothpick gently insert it into the tube outlet. This will clean out any blockages in the emitter.
Also, please feel free to contact me with any problems or concerns.
Email:
nick.novak@cuttingedgecosmetics.org